Thank you for shopping with One Spot Home Store (“we,” “us,” “our”). This Shipping Policy explains how and when we process, ship, and deliver your orders, and what to expect during the delivery process.
1. Order Processing
All orders are processed within 1 to 2 business days from the time of order placement, excluding Sundays and public holidays.
Orders placed after 6:00 PM (IST) will be processed on the next working day.
“Business days” refers to Monday through Saturday, excluding any national or state holidays.
2. Shipping & Delivery Timeframes
We deliver across India through trusted courier partners.
Estimated delivery timelines (after dispatch) are as follows:
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Metro Cities: 3 to 5 business days
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Tier 2 Cities: 5 to 7 business days
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Remote/Rural Areas: 7 to 10 business days
These timelines are indicative only. Delivery may take longer due to external factors such as courier delays, weather conditions, or festive seasons.
In case of any delay, we’ll notify you via email or SMS.
Please ensure your delivery address is complete and correct. An incomplete or incorrect address may lead to delays or non-delivery.
3. Shipping Charges
Free shipping is available for prepaid orders above ₹499.
For orders below ₹499, or for Cash-on-Delivery (COD) orders, standard shipping charges will apply and will be shown at checkout.
4. Delivery Conditions & Delays
Deliveries are subject to courier partner schedules, operational constraints, and local delivery conditions.
We are not responsible for delays caused by:
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Natural disasters, floods, or storms
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Incomplete, incorrect, or inaccessible delivery addresses
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Public holidays, local strikes, or courier partner disruptions
If you suspect your order is delayed, please contact us at onespotcustomercare@gmail.com or call +91 8928243730.
5. Tracking Your Order
Once your order has been dispatched, you will receive a shipping notification along with tracking details.
You can use the tracking number on the courier partner’s website or app to check the delivery status.
Please ensure someone is present at the delivery address during the expected delivery window to accept the package.
6. Failed Delivery Attempts & Return to Sender
If the delivery attempt fails due to reasons such as unavailability, wrong address, or refusal to accept, the courier may attempt delivery again or return the parcel to us.
If the parcel is returned, you may be responsible for additional shipping charges for re-shipment or may choose to cancel the order (with applicable deductions).
Please contact us as soon as you become aware of any delivery issues to minimize inconvenience.
7. International Shipments
Currently, we ship within India only.
If you are located outside India, please contact us to discuss possible options (which may include additional shipping charges, customs duties, or taxes).
We are not liable for any customs duties, taxes, or import charges that may apply for international shipments.
8. Damaged or Missing Items
Please inspect your package upon receipt. If you notice any damage, missing items, or incorrect items, contact us immediately (within 24 hours) at onespotcustomercare@gmail.com or +91 8928243730.
Provide photographs of the packaging and the product as received. We will work with you and our courier partner to resolve the issue promptly.
9. Contact Us
If you have any questions about our shipping policy or your order’s delivery, please reach out to us:
Email: onespotcustomercare@gmail.com
Phone: +91 8928243730
Address: Shop No B/34-Aviva, JP Infra, Mira Road East - 401107
By placing an order with us, you agree to this Shipping Policy. We reserve the right to update this policy at any time without prior notice. Changes will be effective immediately upon posting on our website.
